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Q: Do I need to update my Rescue Technician Console? A: No, only the customer download that is run on their local machine will change. No action is required for technicians to begin supporting Windows 10 PC’s and Tablets. Logmein rescue free download - RescueAssist by LogMeIn, LogMeIn Free Express, LogMeIn Rescue, and many more programs.
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Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation in the LogMeIn product knowledge base. Technician Console.
logmein rescue technician console
at UpdateStar- More
LogMeIn Rescue Technician Console 5.0.321
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Acer GameZone Console 6.1.0.2
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NVIDIA PhysX is a powerful physics engine which enables real-time physics in leading edge PC and console games. PhysX software is widely adopted by over 150 games, is used by more than 10,000 registered users and is supported on Sony … more info.. - More
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CCleaner is a freeware system optimization, privacy and cleaning tool. CCleaner is the number-one tool for cleaning your Windows PC. Keep your privacy online and offline, and make your computer faster and more secure. more info.. - More
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Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms
What's new in LogMeIn Rescue 7.12.3341:
- Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature:
- Import Technicians from a File:
- By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians 'in bulk' to a selected Technician Group.
Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Tech support platform that targets Windows PCs, MAC OS, and mobile devices
The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff.
There are multiple connection methods a technician can use to request remote access to the customer. LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at http://www.logmein123.com, or an URL that must be shared with the customer, either via email or any other means.
Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices.
Remote control sessions and detailed system information enquiries
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.
Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer.
Download Logmein Rescue Technician Console For Pc
The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
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Offers technicians the tools they need to diagnose the remote system
All the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.
Furthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.
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LIMITATIONS IN THE UNREGISTERED VERSION- 14-day trial
- For the local computers you will use to support remote PCs:
- Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL)
- For the remote devices that you will support:
- Windows 10, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit)
- Apple Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard) and 10.4 (Tiger)
- Broadband connectivity to the Internet (i.e. T1, cable modem, ISDN, or DSL)
- For the mobile devices that you will support:
- Rescue Lens: Android 4.1+ | iOS 7.0+
5.0/5
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Windows Server 2012
Windows 2008 32/64 bit
Windows 8 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit
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